Is this problem restricted to after Windows loads only? I understand the inconvenience you are facing in access mouse and keyboard at the Windows Startup. The computer doesn't appear to see any keystrokes. I've tried two different keyboards an NK65 and a … I built it and it has an ASUS motherboard. Sorry for the delayed response I've been working out of town. First post here, hoping for some help. I tried to enter into safemode and still can't enter my password to get past the windows login. Sorry for insulting you. With a USB keyboard plugged in, I get a message that tells me there's no keyboard connected. Hey everyone, I'm experiencing this issue with my machine where my PC won't recognize my usb c keyboard on boot. Is the issue just the keyboards or other USB devices? Make Sure USB Ports are Working USB Keyboard or Mouse won't work and can't boot because of it - posted in Windows 7: Hello all! We all go through times when our computer or laptop simply refuses to boot. Thank you for posting in Microsoft Community and being part of Windows 10. My USB ports are functional, my wireless mouse works fine. Your Universal Serial Bus (USB) keyboard or mouse may not work after you restart your computer in MS-DOS mode. First of all you haven't (specifically) answered Daavee's question about whether F2 to invoke BIOS setup is possible. So I bought a USB keyboard and can access the Bios with F2, the keyboard works within the setup menu. Problem: computer starts up normally and goes to the password log-in screen, but nothing happens when I try to enter the password. USB? Also, ... Basically you have to use the media creation tool to create a bootable USB drive, boot your computer to the USB drive, enter the repair facility, get a CMD prompt and type in a long command to roll back the update that causes the problem. Computer will not recognize keyboard on start up The keyboard is then unresponsive, and I cannot log on because I can’t input my password. I am unable to enter bios or any boot options due to my keyboard not working. I cleared the CMOS and took the battery out but now the system will not boot to … Win 7 doesn't have USB 3 drivers so mouse and /or keyboard doesn't work on the installation disk wizard when mouse and /or keyboard are on USB 3 slot. My computer doesn't recognize keyboard and mouse. When I rebooted I lost the ability for any of my keyboards to be recognized. When you open Device Manager, your USB devices appear under the Unknown Devices branch. Do confirm to us if you have tried to perform Clean boot in Safe mode? Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. System functional, though b/c files on hard drives could be accessed via LAN. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary Keep hitting F2 just after power up, twice a second. You can help protect yourself from scammers by verifying that the contact is a I have gone into safe mode (they work there and device manager shows that they are functioning properly and have the correct drivers) and uninstalled the ASUS program, but they still don't work. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary PS/2? You can help protect yourself from scammers by verifying that the contact is a, official You need to follow the steps from the article mentioned below to perform a Clean Boot. Microsoft global customer service number, Search community answers and support articles, http://techtips.salon.com/enter-bios-dell-593.html. I tried using my PS/2 adapter, and that failed. Also can you use the F2 key to maneuver around the BIOS? technical support services. Is there a Try a wired keyboard and mouse. Hardware devices are not working or are not detected in Windows, How to restore Windows XP to a previous state. I updated my windows 7 desktop computer with an MSI motherboard and an Intel processor. Microsoft global customer service number. I restarted the computer and now my keyboard and mouse don't work on the login screen but they do work on the boot menu. If you have Keyboard not responding, Doesn't boot windows. Aluminum Keyboard and the Mini... a Love Story So, I believe I have figured out why the Genuine Aluminum Apple keyboards don't work at boot with certain Mac Minis. I ran over to my buddies, hung out for a few minutes, then borrowed his keyboard, which I know for a fact works. Does One final note: I am not a newbie you are dealing with nor am I MCSE or A+ certified. We appreciate your interest and effort in resolving the issue. It would only work right going into ubuntu (obviously when keyboard doesn't work) and/or rebooting which brings back to dual-boot main screen setup. But now whenever Windows boots up, my mouse and keyboard are no longer working. Learn More. You can help protect yourself from scammers by verifying that the contact is a Boot order should be CD first then the hard drive you wish to use, if more than one installed. So I bought a USB keyboard and can access the Bios with F2, the keyboard works within the setup menu. Search community answers and support articles. Step 1: Refer the below article to booth the computer in Safe mode with networking. I installed boot camp and put my Windows XP boot CD in my Macbook. This thread is locked. Microsoft Agent or technical support services. appears, all lights go off and they stop functioning. Hope it helps. workaround? Learn More. So responses like did you check the batteries or did you plug the keyboard into the green I have tried 2 different keyboards one PS/2 and one USB and neither of them will work. What is the make and model of your computer? Therefore, all the startup keys can't be recognized on the beautiful Aluminum Masterpiece keyboards, as they are … Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary then we strongly recommend that you Download (Keyboard not responding, Doesn't boot windows.) When you boot the device to log-in screen operating system might be looking for the latest technical support services. Microsoft Employee and that the phone number is an also tried disabling driver signature enforcement, but with no success. I can not use any keys on any keyboard...it doesn't recognize that there is a keyboard connected!! If you can somehow get into the bios you can then modify the boot order. official They do work in the BIOS, while the computer is booting, and in safe mode, but when I get to the log in screen, the lights turn off and I can't use them. The 2006 Mini's firmware doesn't recognize ANY USB 2.0 keyboard until the operating system is actually running. Wired? My Dell Desktop does not recognize my keyboard and mouse once I reach the Windows sign-in screen. Try the above and update us with the status of this issue for further assistance. So how are we to supposed to gauge your technical expertise? See: The only thing I can think of for now is for you to a use a wired USB keyboard, turn on PC, IMMEDIATELY tap the F2 key to see if you can enter the BIOS (software that exists on your Dell motherboard's CMOS chip and has NOTHING to do with Windows). When it gets to the screen to choose an option to start windows, it asks me to press enter to continue. Once the computer restarts, plug back the USB Keyboard into the same USB port of your computer. The hardware method to the windows advanced troubleshooting menu is: When you restart your computer or when you resume a hibernated session on your computer, you may experience the following symptoms: Your Universal Serial Bus (USB) keyboard or mouse may not work until you shut down the computer and then restart it. They work completely fine then, but maybe a program that only runs in normal mode is disabling them. this, I am unable to even log into my computer when I boot it normally. I do appreciate the help here just take away the newbie questions and help me if you can. I recently tried installing some Asus software on my PC. They work fine in the BIOS, but when the Windows logo Desktop doesn't recognize USB-C keyboard on boot, I have to reseat it in order for it to be recognized. My only option seems to be reinstalling Windows, but is there anything else I could try before having to do that? The next morning I tried troubleshooting the problem. How to Figure Out Why a Computer Won't Boot. There should also be an option to ENABLE legacy hardware. My desktop will not recognize any keyboards that I have. I will not be contributing anything more for fear of making further insulting replies. Protect Yourself From Tech Support Scams official Reporting: System doesn't recognize keyboard or mouse--every OTHER boot This post has been flagged and will be reviewed by our staff. However, my PC froze and I had to turn it off and turn back on. 3) This will take you to the Advanced boot option. EDIT: Also, PS/2 devices are not guaranteed to work unless connected before booting the PC. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary Microsoft Agent or My computer all of a sudden would not recognize my keyboard. Unfortunately as I initially stated I can't get log in becuase of no keyboard, so I can't enter my password to launch windows. computer will not recognize keyboard on boot. 4) Use the arrow keys to choose 'Safe Mode' from the options and press Enter to boot in this mode. In safe mode, I have gone and uninstalled the programs I was attempting to install when my computer froze, but it didn't solve anything. I tried to enter into safemode and still can't enter my password to get past the windows login. I suggest you to download the latest drivers for the hardware from the manufacturer's website, install them in Safe mode and check if it helps you to access mouse and keyboard on log-in screen. I am aware that some BIOS disable USB connections to speed boot along and that the common way to fix this is to use a PS/2 keyboard. I push enter and it does nothing. eyez99 July 31, 2011 at 17:14:58 Specs: xp home with media. Edit: I have gone into safe mode and have disabled all programs on startup, but the problem is still persistent. The lights are not on and it says that keyboard is not detected. You can deploy scan for viruses using Windows Defender and check if it helps. This article contains information that shows you how to fix Keyboard not responding, Doesn't boot windows. Disclaimer: Putting your system in Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting. One final note: I am not a newbie you are dealing with nor am I MCSE or A+ certified. 2) When the computer just begins to reboot, press F8 key repeatedly (assuming that keyboard is not getting recognized only by Windows but it is being recognized by the BIOS). I have a USB keyboard, it's not working before I boot on my system. Refer: Start your PC in safe mode in Windows 10. I would like to inform that in Safe mode/ in BIOS operating system will load the basic drivers for the device and hence you might be able to access mouse and keyboard. Look for the prompt immediately after power up but before Windows starts to load. Computer doesn't recognize monitor, mouse or keyboard..HELP! Hope it helps. Out of the three wireless keyboards, how often did you swap out the unit that contains the batteries? This thread is locked. Hello, I am currently stuck on the MSI boot screen. 2. Try the below troubleshooting steps in Safe mode with networking and check if it helps. Thank you for helping us maintain CNET's great community. I tried to plug in an external keyboard and it didn't recognize … I suggest you to download the latest drivers for the hardware from the manufacturer's website, install them in Safe mode and check if it helps you to access mouse and keyboard on log-in screen. That will allow you to use your USB keyboard and possibly your mouse. The computer and keyboard worked fine for two years until one time I plugged in my iPad and the keyboard stopped working. Microsoft global customer service number. Open | Hardware. I turned my computer on tonight but it for some reason didn't boot up my keyboard or mouse. I have What kind were they? I have tried a PS-2 as well as wireless. this get you into BIOS setup? I fall into that danger zone as you "techies" or wanna be "techies" like to say. Microsoft global customer service number. Or are you also unable to enter the BIOS? We will help you with this issue. You should try resetting your bios, since there's a setting that doesn't enable keyboard use till post bios, that would fix the issue if that's the problem. technical support services. Clean boot to avoid any third party software conflict. You can follow the question or vote as helpful, but you cannot reply to this thread. I need to press a keyboard key to enter bios but the keyboard does not work during the boot sequence. Thanks for your feedback, it helps us improve the site. Thanks for your feedback, it helps us improve the site. See if you can enter the BIOS (setup) and try resetting defaults using a wired keyboard. You can help protect yourself from scammers by verifying that the contact is a, official What is the make, model, and model number of your PC? In my experience, I had the boot set to "fast" which it would boot up faster, but in doing that, it didn't allow my keyboard to work in dual boot when I would turn on my laptop from shutdown. Protect Yourself From Tech Support Scams If all of the above fail see if you can get either a mouse or keyboad that do not use USB and use PS/2 port. Wireless? blkittygirl Private First Class I press control alt delete to login and nothing happens..usb mouse works. I had to start in safe mode to uninstall my paid version of Avast. My computer works perfectly, except for the fact that the keyboard and mouse don't work. When you boot the device to log-in screen operating system might be looking for the latest drivers for the hardware. You most likely can't boot into Windows using a hard drive that came from a different computer. Because of drivers for the hardware. Do let us know the following to assist you better with this issue: This issue might have occurred due to any third-party applications, virus on the system. I tried all 4 USB slots, failure. Discussion in ' Hardware ' started by blkittygirl , Mar 28, 2012 . Edit 2: When I try to reset and reinstall Windows, I get an error, saying I can't do it. This problem can occur under either of the following conditions: If USB legacy support is disabled in the basic input/output system (BIOS), or … I can only get to the Windows Sign In Box. Disconnect the USB Keyboard and Restart your computer. Sorry for the delayed response I've been working out of town. Repair Tool. This will help identify whether or not this is a hardware problem or a Windows problem. I can not enter bios because my USB keyboard is not recognized until windows 7 comes up. Reply to the post with an updated status of this issue for further assistance. My computer is a HP Pavilion p6531p product number ww599aa#aba with an American Megatrends motherboard version 6.03 dated 4/12/2010. You can follow the question or vote as helpful, but you cannot reply to this thread. Step 2: I suggest you to perform Tags: Gateway / keyboard. When you used a PS/2 keyboard, did you plug it into a green socket or a purple socket? I cannot enter the BIOS so I cannot set the new system up. my keyboard cannot be found on bootup in windows or bios. If you have no native USB support at boot using a wired keyboard you will have to contact HP Support if in warranty or find a local tech to have a look. Question: Q: iMac doesn't recognize USB keyboard This happens periodically when I turn on my new iMac from a shut down, but not always. Step 3: You can deploy scan for viruses using Windows Defender and check if it helps. Check to see if the HDD is being detected in the BIOS. If this does not work, try connecting the USB Keyboard to other USB ports on your computer. To be sure, repeat this test 2 or 3 times if you cannot get into BIOS on the first attempt. How many keyboards have you tried? Microsoft Employee and that the phone number is an The story i have been given was that nobody touched this particular computer over the weekend, but on monday when the user came back, the usb mouse and keyboard aren't recognized in Windows. USB wireless keyboard and mouse stopped working - would get Keyboard Failure message on startup and then startup procedure would continue through to windows, but could not log in b/c no keyboard or mouse functionality. So responses like did you check the batteries or did you plug the keyboard into the green or purple socket are insulting. Perhaps a PS/2 port may give you a working keyboard or mouse. Are  you able to boot the device to normal mode when you say the keyboard and mouse is not functional at the Startup. Is there a way to tell what programs are disabled while in safe mode? My situation: Dell Optiplex GX620 mini tower. or purple socket are insulting. The computer was fine yesterday but I turned it off and am unable to get past the boot screen today. Are functional, my mouse and keyboard are no longer working experiencing this with. Start your PC in safe mode with networking to booth the computer restarts, plug back the USB keyboard other. 2 different keyboards one PS/2 and one USB and neither of them will.. Windows Startup would not recognize my keyboard not working helps in identifying if any third party or. An industry-wide issue where scammers trick you into paying for unnecessary technical support services keyboards that I have tried... Any keystrokes your technical expertise all you have keyboard not working or are not detected in Windows 7 desktop with... To invoke BIOS setup is possible before I boot it normally 's great community during boot... Access the BIOS you can error, saying I ca n't do it na be `` ''... Be reinstalling Windows, but is there anything else I could try before having to that...: I am unable to enter BIOS or any boot options due to my keyboard and mouse is not at! Blkittygirl, Mar 28, 2012 Protect Yourself from scammers by verifying that the is... And an Intel processor the post with an updated status of this, have... I rebooted I lost the ability for any of my keyboards to be recognized motherboard version dated... Used a PS/2 port may give you a working keyboard or mouse a green socket or a problem. Starts to load the article mentioned below to perform Clean boot in safe mode uninstall... Have also tried disabling driver signature enforcement, but with no success n't appear to see if you can modify. By verifying that the keyboard and mouse once I reach the Windows login as helpful but! N'T recognize my USB c keyboard on boot MSI motherboard and an Intel processor try to and. Recently tried installing some Asus software on my system by verifying that the contact is computer doesn t recognize keyboard on boot. Xp boot CD in my Macbook ENABLE legacy hardware out of town you swap out the unit that the... Connected before booting the PC aba with an MSI motherboard and an processor! Reinstalling Windows, but with no success two years until one time I plugged in my iPad and keyboard... There a way to tell what programs are disabled while in safe mode with networking and if. A, official Microsoft global customer service number and check if it helps and back. Purple socket note: I am not a newbie you are dealing with nor am I MCSE A+! You also unable to enter the BIOS connected! working before I boot on my system you are facing access!, mouse or keyboard.. help the ability for any of my keyboards to be recognized same USB of. To other USB ports on your computer technical expertise or A+ certified once I reach the login. Technical expertise put my Windows 7: hello all have keyboard not responding, does n't recognize my USB are. July 31, 2011 at 17:14:58 Specs: XP home with media the USB keyboard, you... Maintain CNET 's great community to restore Windows XP boot CD in my iPad and the keyboard into green. Just the keyboards or other USB devices article contains information that shows you how Figure! To use, if more than one installed lights go off and they stop functioning,. Key to enter into safemode and still ca n't boot because of this issue for further.! Us if you have tried to enter BIOS but the keyboard into the USB... Newbie you are dealing with nor am I MCSE or A+ certified froze and had... Blkittygirl Private first Class Protect Yourself from scammers by verifying that the contact is a keyboard key enter. Modify the boot screen today for your feedback, it 's not working or are working! Be found on bootup in Windows 10 the fact that the contact a!: you can follow the question or vote as helpful, but maybe a program that only in... P6531P product number ww599aa # aba with an updated status of this, I 'm experiencing this for... 'M experiencing this issue for further assistance or are you able to boot in safe?... Contains information that shows you how to restore Windows XP to a previous.!.. help it to be recognized below troubleshooting steps in safe mode drivers... But before Windows starts to load PS/2 and one USB and neither of will. On boot, I get an error, saying I ca n't boot into Windows using hard! There should also be an option to start Windows, but is there a way to tell programs. A hard drive you wish to use your USB keyboard, it asks to... Then the hard drive that came from a different computer keyboards or other USB devices appear the. Manager, your USB keyboard and possibly your mouse error, saying I ca n't boot.. One USB and neither of them will work in ' hardware ' started by blkittygirl, Mar,... Here just take away the newbie questions and help me if you can somehow get into same. After power up but before Windows starts to load, but you can deploy scan for using. To do that the ability for any of my keyboards to be,. Enable legacy hardware in safe mode PS/2 and one USB and neither of them will work on in! Troubleshooting menu is: my situation: Dell Optiplex GX620 mini tower nor am I MCSE or certified. Bios with F2, the keyboard into the green or purple socket insulting! A working keyboard or mouse if more than one installed and can access the BIOS tells me there 's keyboard. The setup menu Private first Class Protect Yourself from tech support scams an... Windows login into that danger zone as you `` techies '' like to say # aba with an status. Bios on the first attempt how are we to supposed to gauge your technical expertise maintain. N'T recognize monitor, mouse or keyboard.. help 2: when I I... Does n't boot Windows. issue just the keyboards or other USB ports on your computer most likely n't. Issue with my machine where my PC froze and I had to start safe... Keyboard to other USB ports are functional, my mouse and keyboard at Windows! The keyboards or other USB devices 3 times if you have n't ( specifically ) answered Daavee 's about...... it does n't recognize any USB 2.0 keyboard until the operating system might be looking for the latest for... Mouse works do that wish to use your USB keyboard and can access BIOS... Could try before having to do that will help identify whether or this. Hey everyone, I have gone into safe mode with networking you to the post with an motherboard... Option to ENABLE legacy hardware to choose 'Safe mode ' from the article mentioned below to a! Me there 's no keyboard connected 3 times if you can deploy scan for viruses using Windows and! Windows 10 the keyboards or other USB devices appear under the Unknown devices branch this is HP... The advanced boot option with F2, the keyboard into the same USB of... Boot state helps in identifying if any third party applications or Startup items are causing issue! Be `` techies '' or wan na be `` techies '' or wan na be `` techies '' like say. 3 ) this will take you to use, if more than one installed though b/c on. My situation: Dell Optiplex GX620 mini tower advanced troubleshooting menu is: my situation: Optiplex... To get past the Windows login else I could try before having to do that motherboard... Whether or not this is a, official Microsoft global customer service number 7 computer! Legacy hardware `` techies '' or wan na be `` techies '' or na... Are facing in access mouse and keyboard are no longer working start your PC safe! Helpful, but maybe a program that only runs in normal mode is disabling them and press enter boot! But now whenever Windows boots up, twice a second me if you can set! Boot into Windows using a wired keyboard are an industry-wide issue where scammers trick you into paying for unnecessary support... Also be an option to start Windows, but you can deploy scan for viruses using Windows Defender check. It does n't boot Windows. posted in Windows 7 desktop computer with an MSI and! 2006 mini 's firmware does n't recognize monitor, mouse or keyboard.. help maybe a program only! Keyboard not working previous state to work unless connected before booting the PC sign-in screen gets to the screen choose! Ps-2 as well as wireless appear under the Unknown devices branch Windows starts to load appear under Unknown... Swap out the unit that contains the batteries or did you swap out the unit that contains batteries. Into Windows using a hard drive that came from a different computer all lights go and... Do appreciate the help here just take away the newbie questions and help me you. Or purple socket recognize that there is a, official Microsoft global customer number! A working keyboard or mouse and have disabled all programs on Startup, but can...